Monitoring Centre Operator
Security Officer - Casual
Not specified
Salary
2021-11-26
Expiry date
Threat Protect Australia
Company Name
Phone Number
Job Applicants must provide
www.monitoringexcellence.com.au
Website
ebach@threatprotect.com.au
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Job Details
Monitoring Centre Operator
Monitoring Excellence
ABOUT MONITORING EXCELLENCE
Proudly Australian owned and operated, Monitoring Excellence is an ASIAL graded monitoring centre that provides 24-hour security alarm monitoring to large and small corporations, local and state government organisations, and residential premises across Australia with monitoring centres in NSW and SA.
Monitoring Excellence is a subsidiary of the ASX listed company Threat Protect Australia Limited. We are a leading security company supporting thousands of customers across Australia and offer a range of security services, from electronic security systems to consultancy and guarding. Whether residential or commercial, local or global, we identify security risks and provide solutions that perfectly meet our clients’ needs.
Fast-paced, growing and agile we’re seeking team members to help us get to the next level. We are currently seeking dynamic and experienced customer-service oriented Monitoring Centre Operators to join our team on a full-time or casual basis.
ABOUT THE ROLE
The successful applicant must be able to demonstrate high-level Security & Control Room experience while also assisting to control the delivery of high-quality customer service. And, be available to work a roster incorporating days, nights, weekends and public holidays.
If you believe you have the skills, experience, and qualifications to successfully perform in the role and have an interest in working with us we would like to hear from you.
• A current NSW Security 1E License
• Previous Alarm Monitoring experience is preferred but not essential
• An ability to form effective client relationships
• Attending to high volume of outbound / inbound calls
• Ability to work as a part of a team and individually
• An excellent customer service focus
• Clear written and verbal communication skills
• Flexibility across a variety of shifts 7 days a week
To be considered for this position you must have experience in:
• Customer service
• Computer literacy with good typing skills
• A call centre and/or contact centre
• Working in a team environment in shift rotations and environments
• Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
• National Police clearance or the ability to obtain one
• Experience in using CAMS Monitoring software will be highly regarded.
If you believe you have the skills, experience, and qualifications to successfully perform in the role and have an interest in working with us, we would like to hear from you. Please forward your resume to ebach@threatprotect.com.au
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